03
Equinox · Consumer Fitness · iOS & Android · 2019

Five brands.
One platform.
No compromise.

600,000 premium members. Five distinct brands. I led product design for Equinox+, building a digital experience as exclusive as the physical one — without flattening what made each brand distinct. Shipped 0 → MVP in 3 months.

01CompanyEquinox Holdings
02ProductEquinox+ · iOS & Android · 2019
03RoleProduct Design Director
04BrandsSoulCycle · Pure Yoga · HeadStrong · Precision Run · Equinox
05Scale600K+ premium members · 4.8☆ App Store
600K
Premium members
4.8
App Store rating
5
Distinct brands
3mo
0 → MVP shipped
01
01The Brief

Bringing the world’s best fitness brands
into one digital home.

Peloton was threatening the club model. Equinox’s answer was a connected fitness app unifying five premium brands without commoditizing any of them. The constraint that governed every decision: make digital feel as exclusive as walking into the West Hollywood flagship — without turning SoulCycle into just another class type.

01
The instructor is the product.
Followership — cross-brand, omnichannel — is the primary navigation model. This became the information architecture.
02
Four formats. One activity record.
Live, audio, VOD, in-club — each has a different emotional register. Same platform. Same history. No format is a second-class citizen.
03
Brand-led doorways, not color swaps.
Each brand retains its own photography, roster, and editorial voice.
04
Digital never replaces the club. It extends it.
The QR check-in card makes the app a membership credential at 200+ clubs. Every check-in is a reason to keep the app.
Who
ResearchDesigning for the Full Spectrum

One platform.
Four members. One prioritization call.

Maestro
P-01 · ~40% of members
Routine-first Self-directed High fitness IQ Premium loyal
Attendee
P-02 · ~30% of members
Energy-led Coach-dependent Socially motivated Churn risk
Striver
P-03 · ~20%
Guidance-seeking High aspiration Low confidence
Scorechaser
P-04 · ~10%
Data-obsessed Records-first
BCG Design Ventures · 75 hrs field research · 4 cities  ·  Click any card to focus
02
02Five calls. Five bets. All shipped.

What we found.
What we built.

Each decision began with a member insight, made a concrete architectural bet, and shipped.

Decision 01Modality — Every Format, One App

Live, audio, video.
Same platform. Different everything else.

Each format has its own design language — live for real-time energy, wattage, leaderboard; audio for immersion, where the tab bar recedes and only the sound remains. One activity history underneath all of it.

01Live format energy — Wattage, RPM, leaderboard, live mic. Screen matches the room.
02Audio immersion — HeadStrong disappears the chrome. Album art leads, tab bar recedes.
Designed for P-01 Maestro P-04 Scorechaser
9:41
Power Cycling 45
LIVE
SoulCycle
Power Cycling 45
Maya Rodriguez · 18m in · 47 riding
18:00
45:00
312
Cal
94
rpm
164
bpm
Maya
Maya Rodriguez ● LIVE MIC
“Push it on this climb — 90 seconds then recovery. Stay with me!”
HOT
248
ZAP
183
PWR
312
Leaderboard · 47 riders
#1A. Chen248 Cal
#2J. Park231 Cal
#3YOU218 Cal
#4M. Torres203 Cal
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9:07
Session 3 of 10 · Morning Reset Series
HeadStrong
HeadStrong Morning Reset
Maya Osei · HeadStrong
5:4215:00
Up Next
HeadStrong Clarity
10 min
Deep Focus Flow
20 min
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Decision 02Instructor — The Interface Is a Person

The instructor
is the product.

I spent a week in the data before realizing the IA was already there: followership. The members who followed instructors returned consistently. The members who didn’t, churned. Follow in one tap — their next class surfaces to the top of your feed immediately.

01Profile as destination — Stats, bio, schedule. Worth visiting, not just passing through.
02Follow drives the feed — One tap. Home reshapes itself around the instructors you trust.
Designed for P-02 Attendee P-03 Striver
9:41
Maya Rodriguez
SoulCycle
Maya Rodriguez
Cycling Specialist
+ FOLLOW
1,847
Classes
12.4K
Followers
4.9★
Rating
12 years in the saddle. Former professional cyclist. Her playlists are legendary across SoulCycle and Equinox.
Teaching next
SoulCycle · Live
Power Cycling 45
Today · 6:00 PM
Book This Class
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2:14 PM
Home
Equinox+
Tuesday · Equinox+
Good afternoon,
Alex.
You’re on a roll
2.5 classes/week avg · 3-week streak
From instructors you follow
Maya
Maya Rodriguez
Power Cycling 45
Today · 6:00 PM
Cycling
SoulCycle · ● LIVE · 7:00AM
Power Cycling 45
45 min · Advanced
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Decision 03Browse — The Commitment Page

Commit with
full context.

Every signal that matters — instructor, duration, level, brand, live status — is above the fold. No surprises after you’ve blocked out the time. The instructor tip before every class was the detail I wanted most: it turns a transactional booking page into a moment of connection.

01Commit signals above the fold — Every signal before the first scroll. Commit with full information.
02Instructor tip as ritual — Personal note before every class. Booking becomes connection.
Designed for P-03 Striver P-02 Attendee
9:41
Power Cycling 45
Live · 7:00AM
SoulCycle Cycling
Power Cycling 45
45
min
Advanced
level
Maya Rodriguez
SoulCycle
Instructor Tip · Maya Rodriguez
“Keep your upper body still. All power from the hips. Let the music set your pace.”
Maya
Maya Rodriguez
1,847 classes · 12.4K followers
+ Follow
▶ Join Live
Save
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9:42
You’re in
Power Cycling 45
SoulCycle · Live · Today 7:00 AM
Maya
Maya Rodriguez
Instructor Tip
“Keep your upper body still. All power from the hips. Let the music set your pace.”
45
Minutes
Advanced
Level
Add to Calendar
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Decision 04Brands — Architecture Without Compromise

Five brands.
Zero compromise.

Shared discovery at the top, brand-agnostic. Inside each brand world, the platform disappears. Only the brand remains.

01Brand-agnostic discovery — Five brands side by side. Filters cut across all simultaneously.
02Brand doorways: platform disappears — Inside each brand’s world, the platform chrome recedes. Only the brand remains.
Designed for P-01 Maestro P-02 Attendee
9:41
EXPLORE
Equinox
Equinox
SoulCycle
SoulCycle
Precision Run
Precision Run
Pure Yoga
Pure Yoga
HeadStrong
HeadStrong
All
Live
Cycling
Yoga
HIIT
Cycling
SoulCycle · ● LIVE · 7:00AM
Power Cycling 45
45 min · Advanced · Maya R.
HIIT
Equinox · ● LIVE · 6:00AM
HIIT Blast 30
30 min · All Levels
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9:45
Pure Yoga
PURE YOGA
Find your stillness. Hold your practice.
3 classes available
Yoga
Pure Yoga · ● LIVE
Vinyasa Flow 60
60 min · All Levels · Sofia R.
Yin Yoga
Pure Yoga · On-Demand
Morning Yin 45
45 min · Beginner
Instructors at Pure Yoga
Sofia
Sofia Reyes
Yoga · 8.2K followers
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Decision 05Club Loop — Digital Extends the Club

Club and digital.
One habit loop.

One calendar — digital classes and club visits, color-coded by brand. The QR card is the decision that made everything else stick: when the app is your membership credential at 200+ clubs, opening it becomes automatic.

01One calendar, color-coded — Digital and club in one view. SoulCycle yellow, Equinox red, Precision blue.
02QR card = the credential — App as door key at 200+ clubs. Every check-in deepens the habit.
Designed for P-01 Maestro P-04 Scorechaser
7:30
YOUR PLAN
Week of May 6
M6
T7
W8
T9
F10
S11
S12
Today
SoulCycle · Cycling
Power Cycling 45
Maya R. · 7:00 PM
45
min
~380 Cal
4-week activity
Move
4,284 kcal
Avg HR
154 bpm
Streak
3 wk
Apr 14Apr 21Apr 28May 5
▲PR
418 Cal
Peak session
▲PR
5 classes
Best week · Apr 28
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6:58
CLUB CHECK-IN
Equinox · West Hollywood
ALEX CHEN
Member #EQ-2847-AX · Active
Tap to Check In
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